Clients that have a SLA with 5-Star Solutions, Ltd have additional benefits which include;- Travel time at no additional charge (within Clark, Greene and Montgomery Counties)
- Virtual PC/LAN Support
- Priority Response Time for Emergencies
- Emergency support
- After hours support
- Server Monitoring
- Access to Network of other IT related Partners and Contractors
- Annual
- Quarterly Planning Sessions
- Annual
- IT Project Manager
- Training
- One month Free Remote Backup Service at the end of a one year contract.
Call 937.609.7312 today for complete information or click here to fill out our contact form! You will be contacted shortly. | Having a 5-Star Solutions, Ltd Service Level Agreement will save your company time and money by allowing your own employees to focus on their jobs and not on fixing computer issues. With a SLA we are like a "virtual" CIO. We will support your computers and network as if we were your own "CIO" hired to maintain your systems. You benefit by not having to hire a full time CIO to do the job. Having professional support can help save time and money rather than waiting on "a friend" or someone unqualified to assist you. You will get consistent support by someone that will "learn" your need and provide you with the best possible support. Clients without a SLA may have access to the following services at an additional charge; - Emergency support
- After hours support
-
-
- Training
|
SLA
