Survey

5-Star Solutions: A Vetran Owned Business

Market Survey

Thank you for taking time to complete this short survey to help us focus on the needs of the local community. Your opinions are very important to us and all information is voluntary and confidential. Once you have completed the survey you will receive a free gift.

Please list what your top five computer related problems are? (Most critical 1st)

1.
2.
3.
4.
5.

Please rate the following in order of importance to you in regards to IT services. (1=most important, 4=least importance)

Cost Quality

Professionalism Response Time

How many desktop computers are in use at your business?

How many servers are at your business?

Who currently provides your technical support? (i.e. Company name, Employee, Sub-Contractor)

If an employee provides your technical support, is it their primary job?

If your technical support is provided by a company or subcontractor (or non-employee), are you happy with the service?

If your technical support is provided by a company or subcontractor (or non-employee), are you happy with the response time in getting issues resolved?

What response time for non-emergency issues would be satisfactory to your business? (Choose any acceptable)

1-4 Hours  4-8 Hours  24 hours   1 Week

What response time for emergency issues would be satisfactory to your business?

If you choose "other" please specify:

If your technical support is provided by a company or subcontractor, are they local?

Is your technical support provided on an "As-Needed" basis or by a Maintenance or Service Level Agreement?

As-Needed Agreement

Do your computers have protection with an up to date Anti-Virus program?

If your computers are running Windows, do you have the latest Microsoft Updates installed?

Do you back up your data?

If you back up your data, how often?

N/A Daily
Weekly Monthly
Other - Please specify:

How important do you feel your business data is?

Not very Somewhat
Very Critical to business operations

Are your employees productivity affected by computer problems?

Yes No

Does your business have an IT disaster recovery plan?

Yes No

What kind of Internet access does your business have?

None                        Dial-up
DSL                          Broadband Cable
ISDN                        T1 or better

If your computer(s) have access to the Internet, do you have a firewall?

N/A Yes
No Don't know

If your computer(s) have access to the Internet, are you experiencing problems with Pop-Ups?

If your computer(s) have access to Email, are you experiencing problems with SPAM?

If your computer(s) have access to the Internet, are you concerned about possible virus attacks, including worms, trojans or malicious E-mail attachments?

If your computer(s) have access to the Internet, are you concerned about possible Spyware compromising your business data?

Please provide any other comments/suggestions/ideas you may have.

If you would like more information on one or more of our services please select it below: (Check any)

Computer Technical Support  POS Pizzeria Systems        Remote Backup Service
Service Level Agreements    Web Hosting

Please provide the following contact information if you would like more information or to be contacted by us: This information is strictly confidential and will not be sold, released or given to any other business or organization. Please view our Privacy Statement (opens popup window).

First Name
Last Name
Title
Organization
Street Address
Address (cont.)
City
State/Province
Zip/Postal Code
Country
Work Phone
FAX
E-mail

In order to submit this form you must enter "I AGREE" in the box (without the quotation marks) indicating that you understand the information is voluntarily submitted and is not being used for soliciting products or services of other companies or individuals.